Refund policy
At Karley Radiance, customer satisfaction is our top priority. Due to the nature of skincare and makeup products, we do not accept returns or exchanges under any circumstances.
Why We Have a No Return Policy:
- Hygiene and Safety: For the health and safety of our customers, we cannot restock or resell items once they have left our care.
- Product Integrity: Ensuring the integrity and quality of our products is vital, and returned items cannot guarantee this.
Order Accuracy:
We kindly ask that you review your order details carefully before completing your purchase. If you have any questions about a product, our team is available to assist you in making the best choice for your skincare needs.
Exceptions:
While we cannot accept returns, we are committed to resolving issues if:
- The wrong product was delivered.
- The item was damaged during delivery.
In these cases, please Whats app us us within 24 hours of receiving your order at 0719311145providing your order number and clear photos of the issue for review.
Thank you for understanding and supporting our efforts to maintain the highest standards in product quality and safety.