Shipping policy
Order processing
1.1 Processing Time
Orders are processed within 24hours after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
1.2 Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details. If you do not receive this email, please contact us at 0798356454
2. Shipping Methods and Rates
2.1 Domestic Shipping
We offer standard and express shipping within Kenya. Shipping rates and estimated delivery times will be calculated at checkout based on your location and selected shipping method.
2.2 International Shipping
We ship to select countries worldwide. International shipping costs and delivery times will vary based on destination and carrier. Any customs fees or import duties are the responsibility of the customer.
3. Delivery Timeframes
Estimated Delivery Times
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Standard Shipping: 3 business days
Delivery times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or customs processing.
4. Shipping Address
4.1 Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
4.2 Undelivered Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.
5. Lost or Damaged Packages
5.1 Lost Packages
If your package is lost in transit, please contact us immediately at 0798356454. We will work with the carrier to resolve the issue. Refunds or replacements will be issued at our discretion.
5.2 Damaged Packages
If your package arrives damaged, please notify us within 24 hours of delivery. Provide your order number and clear photos of the damaged item(s) for review. We will arrange a replacement or refund as necessary.
6. Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in the product price or shipping charges.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
Email:carol.mueni@karleyradiance.com
Phone: 0798356454
Address: mithoo Biashara Centre shop B18
Thank you for choosing Karley Radiance. We are committed to ensuring your order reaches you safely and on time!